Important Member Update

 

FilmPass has been paused since 23 December 2024 due to unresolved issues within our supply chain. Until a stable and satisfactory resolution is reached, we are unable to provide cinema tickets or access to the FilmPass Club.

We have raised concerns that data collected during the booking or redemption of cinema tickets - via our supplier chain - may be used to generate behavioural insights under the justification of fraud prevention. We believe this may involve tracking and profiling activities that have not been clearly disclosed to consumers.

Over the past six months, we have made repeated attempts to request transparency and verify compliance. Instead of receiving clarity, we have encountered a consistent pattern of non-cooperation, reputational dismissal, and policy changes following our enquiries.

These matters have been formally raised with the relevant regulators, and we continue to support their investigations in full.

Actions taken include:

• Submission of Subject Access Requests (SARs) to four involved entities (December 2024)

• Regulatory complaints filed with the appropriate bodies

• Ongoing monitoring of changes to privacy policies, legal entities, and registrations following our requests

• Attempts to engage directly with agencies—one declined cooperation, and another retained external legal and PR representation

We acknowledge that some members may choose to raise a dispute with their card provider. We will not challenge this process, though any refund outcome remains at the discretion of the provider and subject to their terms.

All member benefits remain preserved. Further updates will be provided when available.

 

The FilmPass Team