Filmpass Ltd Terms & Conditions

Privacy Policy

This website is operated by Filmpass Ltd. We take your privacy very seriously therefore we urge you to read this policy very carefully because it contains important information on:

  • Who we are
  • How and why we collect, store, use and share personal data
  • Your rights in relation to your personal information
  • How to contact us in the event you have a complaint

Who We Are

Filmpass Ltd collect use and are responsible for certain personal information about you. When we do so we are regulated under the Data protection regulations which apply across the European Union (including the UK)

Filmpass Ltd is committed to protecting and respecting your privacy whilst remaining compliant with the General Data Protection Regulation (EU GDPR) 2016 and the United Kingdom Data Protection Act (DPA) 2018. We are compliant with BS10012:2017.

When personal data is collected directly from you, Filmpass Ltd is the Data Controller. However, we will not share your personal data with third-party websites or applications without your consent. Where you are a customer or subscribe to products and/or other services, Some of your information will be shared with payment providers when E-Vouchers are purchased but only that which is necessary to complete a safe and secure transaction. We do not store any Credit or Debit card information.

FilmPass LTD have an appointed Data Protection Officer who can be contacted using the below details:

By email: dpo@filmpass.co.uk

By post:
Data Protection Officer, FILMPASS Ltd
iCon Innovation Centre
Eastern Way
Daventry
NN11 0QB

How to Contact Us and Make a Complaint

If you would like to exercise one of your rights as set out by the EU General Data Protection Regulation 2016, have a question or query or you wish to make a complaint about this privacy notice or the way your personal information is processed by Filmpass Ltd, please contact us using the below address:

Data Protection Officer
FILMPASS Ltd
iCon Innovation Centre
Eastern Way
Daventry
NN11 0QB
Email: dpo@filmpass.co.uk

You also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the United Kingdom (UK) supervisory authority for data protection issues. The ICO contact details are as follows:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk

We would, however, appreciate the chance to deal with your concerns before you approach the ICO. So please contact us in the first instance.

The Personal Information We Use

We collect your Name, Email Address, and Postcode. This information could be provided to us when you create an account, purchase an item, or sign up to newsletters and quizzes.

WE DO NOT STORE CUSTOMER CREDIT CARD DETAILS

Refund, Cancellation and Returns

You will be purchasing an E-code(s) which are automatically taken from stock. These codes cannot be re-used therefore we do not offer a refund, cancellation, or return.

Cookies and Similar Technologies

Cookies are small text files that are stored on your computer. Nearly all websites use them as they enhance the user experience and many websites simply could not work without them. They may contain information on your account making it easier to Log-in and they also store usage statistics such as pages visited and the device used to access the website. Some of this information could be used by Google Analytics and Stripe payment gateway.

You can opt out of Cookies using your browser settings but some of our website features may not function as a result.

Who Your Information May Be Shared With

WE DO NOT SHARE YOUR INFORMATION WITH ANY 3rd PARTIES

No personal information has to be provided by you to us at any time.

How Long Your Personal Information Will Be Kept

We will hold your information for as long as it's needed for account access but will delete your information if you ever let us know you no longer want to use our services.

Keeping Your Information Secure

We have appropriate security measures in place to prevent personal information being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal information to those that have a genuine business need to know. Access would be done in an authorized way and subject to a duty of confidentiality.

We would alert you if we thought we suspected we had a data breach along with any applicable regulator.

Although we use all reasonable efforts to ensure your data is secure in using the site you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that's transferred from you or to you via the internet. If you do have any concerns then please contact us.

What Rights Do You Have?

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner's Office (ICO) on individuals rights under the General Data Protection Regulations (http://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/)

If you would like to exercise any of these rights please email, call or write to us using the contact details below:

  • Let us have enough information to identify you
  • Let us have proof of your identity (a copy of your driving license, passport, or a recent credit card/utility bill)
  • Let us know the information to which your request relates

From time to time we may also have other methods to unsubscribe from any direct marketing including for example unsubscribe buttons or web links. If such are offered please note that there may be some period after selecting to unsubscribe in which marketing may still be received while your request is being processed.

Additional Information

Filmpass Ltd
iCon Innovation Centre
Eastern Way
Daventry
NN11 0QB
Tel : 01327 304876

FILMPASS PRIME Terms & Conditions

These Terms and Conditions ("Terms") govern the membership to FilmPass Prime ("Membership"), provided by FilmPass Ltd ("Issuer"), located at iCon Innovation Centre, Eastern Way, Daventry, Northants, NN11 0QB. Company Number: 1204 2704

1. FilmPass Prime Membership

  1. Your access to FilmPass Prime remains valid until notified otherwise by your employer or issuer of your customer loyalty program.
  2. Activate your FilmPass account through the affiliate sign-up page to unlock a world of cinema perks.
  3. Enjoy round-the-clock access to FilmPass prime services, including ticket purchases, CineMapper, Onscreen FilmPass magazine downloads, movie trailers, and FilmPass Poster Library.
  4. Extend FilmPass benefits to yourself, family, and friends for shared movie experiences.
  5. Close your FilmPass membership anytime by reaching out to members@filmpass.co.uk.
  6. Standard discounts offer savings of up to 40% off RRP cinema peak prices.
    Prime+ members can upgrade to up to 75% off RRP prices. Contact the FilmPass team for more information sales@filmpass.co.uk
  7. Third-party employer applications may necessitate approval and are subject to potential cancellation upon employer request.

2. Buying Cinema eTickets via FilmPass

  1. Purchases are facilitated by FilmPass Ltd, a registered UK company (number: 1204 2704).
  2. Digital products are non-refundable upon purchase.
  3. No refunds or replacements are offered for cancelled screenings.
  4. These terms and conditions are governed by English and Welsh laws.

3. Cinema Discounts

  1. Prices quoted include VAT for transparent pricing.
  2. Discounts are calculated based on Cinema Peak RRP Ticket Prices.
  3. Verify prices with your chosen cinema prior to purchase through FilmPass Prime.

4. Notices

All notices must be directed to The Finance Director at info@filmpass.co.uk for prompt attention.

5. Waiver

Failure to enforce any terms does not waive our right to enforce them in the future.

6. Entire Agreement

These terms supersede prior discussions and constitute the complete agreement between parties.

7. Law & Jurisdiction

These terms are interpreted under English law and subject to the non-exclusive jurisdiction of English Courts.

FilmPass Prime+ Membership Terms & Conditions

1. Introduction

  • 1.1. These written terms and conditions (hereinafter referred to as "Conditions") along with the Privacy Policy govern the FilmPass Prime+ membership scheme provided by FilmPass Ltd (hereinafter referred to as the "Issuer"), with registered office at iCon Innovation Centre, Eastern Way, Daventry, Northants, NN11 0QB. Company Number 1204 2704
  • 1.2. By registering for the membership, you agree to be bound by these Conditions. Please review them carefully before registration as they constitute a legally binding agreement and do not affect your statutory rights.
  • 1.3. FilmPass reserves the right to modify these Conditions at any time without prior notice. It is advisable to retain a copy of these Conditions for future reference.

2. Activation and Agreement

  • 2.1. Upon activation of the FilmPass Prime+ membership, members agree to abide by these Conditions. No other terms proposed by the member shall apply. Activation of the membership signifies acceptance of these Conditions.
  • 2.2. Membership includes access to the Service, which offers a choice of 1, 2, or 3 cinema tickets every month for 12 months, valid for any 2D movie, any day, any time, at participating cinemas including Arc, Cineworld, Odeon, Picturehouse, REEL, Savoy, Showcase, and Vue Cinemas. The cost per membership per month is determined based on the quantity issued for corporate promotions and services.
  • 2.3.1 Monthly E-Ticket Claim Requirement You are required to claim your allocation of e-tickets each month. E-tickets do not roll over to the following month.
  • 2.3.2 E-Ticket Validity Period Once an e-ticket has been claimed, it will remain valid for a minimum period of six (6) months from the date of claim for you to use and book a movie with.
  • 2.3.3 Usage Restrictions The e-tickets are valid exclusively for standard seats at 2D film showings at any of the participating cinemas.

3. Cancellation Rights

  • 3.1. Members have the right to cancel the Agreement within 15 days from the date of activation, subject to applicable terms and conditions. Any cancellation after this period may result in additional costs exceeding the subscription fee paid for the period of use.

4. Membership Details

  • 4.1. FilmPass Prime+ operates three types of memberships:

    - a. One Cinema eTicket per month;

    - b. Two Cinema eTickets per month;

    - c. Three Cinema eTickets per month.

  • 4.2. Memberships are renewable and require re-entering a new activation code to continue the Prime+ membership. Activation codes submitted will add on to the current membership, extending it for an additional 12 months.

5. Benefits of FilmPass Prime+

  • 5.1. FilmPass Prime+ offers members an annual membership scheme providing a quantity of cinema tickets every month for 12 months. Memberships are valid for 12 months from the date of activation.

6. Additional Features

  • 6.1. In addition to discounted cinema tickets, FilmPass Prime+ members have access to:

    - Up to 40% off Cinema Tickets at 400+ Cinemas for additional and extra cinema tickets;

    - Downloadable Onscreen Magazine;

    - Exclusive Movie Trailers (OUT NOW & COMING SOON);

    - CineMapper;

    - FilmPass Poster Library.

7. Corporate Benefits

  • 7.1. FilmPass Prime+ memberships can be offered as corporate benefits to employees or customers, enhancing employee satisfaction and well-being.

8. Contact Information

  • 8.1. For inquiries regarding FilmPass Prime+, please contact our dedicated sales team at sales@filmpass.co.uk.

9. Issuer

  • 9.1. FilmPass Prime+ memberships are issued by FilmPass Ltd, located at iCon Innovation Centre, Eastern Way, Daventry, Northants, NN11 0QB. Company Number 1204 2704

10. Governing Law

  • 10.1. These Terms and Conditions are governed by English law and are subject to the non-exclusive jurisdiction of the English Courts.

By accessing or using the FilmPass Prime+ Membership, members acknowledge that they have read, understood, and agreed to these Terms and Conditions.

FilmPass Standard Membership Terms & Conditions

1. FilmPass Membership

  • 1.1. Access to FilmPass ("the Service") is granted to individuals ("Members") free of charge and is available at all times.
  • 1.2. Members are entitled to round-the-clock access to the Service, including features such as CineMapper, Onscreen FilmPass magazine downloads, movie trailers, and the FilmPass Poster Library.
  • 1.3. Approval from FilmPass management is required for access to FilmPass Prime.
  • 1.4. Members may opt-in to receive tailored movie news and promotions to stay updated with the latest cinematic releases.
  • 1.5. Members have the discretion to extend FilmPass benefits to themselves, their family, and friends for shared movie experiences.
  • 1.6. Members reserve the right to close their FilmPass membership at any time by contacting members@filmpass.co.uk.

2. Notices

  • 2.1. All notices, correspondence, or inquiries regarding the Service must be directed to The Finance Director at info@filmpass.co.uk for prompt attention.

3. Waiver

  • 3.1. Failure to enforce any terms or provisions of these Terms & Conditions does not waive FilmPass's right to enforce them in the future.

4. Entire Agreement

  • 4.1. These Terms & Conditions supersede all prior discussions, negotiations, agreements, and understandings between the parties and constitute the entire agreement between the Member and FilmPass.

5. Law & Jurisdiction

  • 5.1. These Terms & Conditions shall be interpreted in accordance with English law and subject to the non-exclusive jurisdiction of the English Courts.

Issuer: FilmPass Ltd

Address: iCon Innovation Centre,
Eastern Way,
Daventry,
Northants,
NN11 0QB,
Company Number 1204 2704